Helix WD Approves Customer Assistance Program

Last week Helix Water District’s Board of Directors approved funding for the district’s first financial customer assistance program which will help east county residents impacted by the COVID-19 pandemic.

According to a statement on the district’s website, the program will offer a one-time credit of a maximum of $300 per single-family residential customer that is behind on their water bill. In order to qualify, customers must show proof that they have been financially impacted by the pandemic.

“The board has continuously looked for ways to help our customers through the pandemic,” said Helix Board President Joel A. Scalzitti. “In March 2020, as soon as the pandemic began, we suspended late fees and water shutoffs to support public health. And, in April, we froze water rates. We’re doing what we can.”

The district is partnering with a local non-profit to administer the program. Funds will be available on a first come, first served basis.

The district is using $500,000 from surplus land sales to fund the program.

Details on how to apply and when will be announced in early April.

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